OVOU Card Order Turnaround Times

Order Timeline

Order turnaround times for OVOU cards vary depending on the product type and chosen shipping method. Below is a detailed breakdown of processing and shipping times to help you plan your order.

Turnaround Times by Product

Product
Processing Time
Shipping Time
(Regular Lettermail)
 Total Time
 (Regular Lettermail)
Shipping Time
(FedEx Express)
 Total Time
 (FedEx Express)
Standard Card1 day10-14 days11-15 days 3-5 days 4-6 days
Custom Card~2 days*10-14 days12-16 days 3-5 days 5-7 days
Metal Card~2-5 days**10-14 days12-19 days 3-5 days 5-10 days


Notes

  1. Custom Cards: Processing time depends on our Design team promptly receiving your logo.
  2. Metal Cards: Processing time varies based on how quickly the design layout is received and confirmed. Additional time is required for preparation and engraving.
If you have questions about your order timeline, email us at orders@ovou.com for support. Please include your order number for faster assistance.

FAQs

  1. How can I track my order’s progress?
    Orders with FedEx Express shipping will include a tracking link in your confirmation email.
  2. Can I expedite the processing time?
    Unfortunately, processing times are fixed to ensure quality, but selecting FedEx Express shipping can reduce delivery time.
  3. What should I do if there’s a delay?
    Contact us at     orders@ovou.com, and we’ll investigate the status of your order.

    • Related Articles

    • Updating Your Order

      Need to update your order? We can accommodate changes up to the point your card is dispatched. If your order has not been shipped, email us at orders@ovou.com with the details of the changes you need. Once we receive your request, we’ll do our best ...

    • Tracking Your Order

      We offer different shipping options to ensure your OVOU card arrives promptly and securely, depending on your destination country. Here’s a breakdown of our shipping services and what to do if you need assistance. Shipping Options Express Service: ...

    • International Shipping

      OVOU ships to Canada, the United States, and a variety of international destinations. Here’s what you need to know about our shipping options, timelines, and additional charges for international orders. Shipping Destinations Australia Norway Finland ...

    • Adding a Custom Logo to Cards

      Adding a custom logo to your OVOU Individual Classic Card is simple and ensures a personalized design that reflects your brand. Follow these steps to upload your logo during the order process. Steps to Add a Custom Logo to Your Classic Card After ...