Order Timeline

Order turnaround time depends on the type of product. Times listed below are in business days.

Product	Processing Time	Shipping Time	Total Time
Standard Card	1 day	2-3 days	3-4 days
Custom Card	~2 days*	2-3 days	4-5 days
Metal Card	~3-5 days**	2-3 days	5-8 days

*Processing times for custom cards is dependent on our Design team receiving your logos promptly.

** Processing time may vary based on how quickly we receive the design layout. Once confirmed, additional time will be required for preparation and engraving of your new metal card.

• Related Articles

• Track Your Order

  Once we've processed and shipped your order, you'll receive an email with tracking information if available. You can review shipping times here. If you haven't received an email with tracking information and you've completed your order, please ...

• Make Updates to an Order

  We're able to make changes to your order up to the point where the card is dispatched, at which point you'll receive an email from us. If your order has not yet been shipped, please get in touch with us at orders@ovou.com to let us know what needs to ...

• International Shipping

  We ship to all locations within Canada and the United States, and to specific international destinations listed below: Australia Norway Finland Portugal France Puerto Rico Germany Singapore Israel Spain Italy Sweden Mexico United Arab Emirates ...

• Adding a Custom Logo to Cards

  Follow the steps below to add a custom logo to Individual Classic Cards After clicking Buy Card and selecting the Classic Card, click on the Add logo option. Drag and drop or select the files you'd like to upload. Low quality images will affect the ...